RCPS Employee Help Desk

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For Parents and Students

Please fill out this form for home support for your device.

• At Home Support (Students)
• If your device is physically broken or not charging, please bring it to your school for a replacement.

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For Staff

Distance Learning Tools and Status Pages
Below are status pages for online services used by teachers and students for online learning. Please check them for outages and server error messages you may see due to increased levels of usage.

• Google Suite for Education status page
• Schoology status page
• 
  Seesaw status page

Recommended cleaning instructions for devices

• Manufacturer recommended cleaning instructions and tips

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

If you cannot log in, please go to to the RCPS Login page to manage your login password.

To request Chromebook or iPad apps

• Chromebook Whitelist Request
• iPad App Request

ITRT Instructional Support Request

• Elementary Teachers' Instructional Help Request Form
• Middle School Teachers' Instructional Help Request Form
• High School Teachers' Instructional Help Request Form

Grading Help

• http://gradebook.rockingham.k12.va.us

Password Reset

• RCPS Login - Single Sign-on Self Service
• Self service directions

Chrome Remote Desktop

• https://remotedesktop.google.com
• You can bookmark this site for later use.
• Windows users will need administrator to install software the first time.