RCPS Employee Help Desk
For Parents and StudentsPlease fill out this form for home support for your device.
- At Home Support (Students)
- If your device is physically broken or not charging, please bring it to your school for a replacement.
For StaffDistance Learning Tools and Status Pages
Below are status pages for online services used by teachers and students for online learning. Please check them for outages and server error messages you may see due to increased levels of usage.
Recommended cleaning instructions for devices
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
If you cannot log in, please go to to the RCPS Login page to manage your login password.
To request Chromebook or iPad apps
- Elementary Teachers' Instructional Help Request Form
- Middle School Teachers' Instructional Help Request Form
- High School Teachers' Instructional Help Request Form
- You can bookmark this site for later use.
- Windows users will need administrator to install software the first time.